Refund Policy
Clear rules for marketplace returns, escrow releases, and repair service refunds — built for Indian buyers and sellers.
Buyer protection
7-Day Buyer Protection
Raise a return within seven days of delivery for eligible mismatches, DOA devices, or escrow inspection failures — funds stay protected until the window closes.
Eligible
- Device arrives DOA (dead on arrival) or won't power on
- Listing description mismatch (wrong specs, condition, or accessories)
- Verified seller cancels after payment is captured
- Escrow hold fails inspection within the 7-day window
- Undelivered orders after the stated SLA + grace period
Not eligible
- Change of mind after successful delivery & inspection
- Buyer-caused damage, liquid spills, or unauthorized repairs
- Missing original packaging when return is required
- Software issues, OS preferences, or peripheral incompatibility
- Requests filed after the 7-day buyer protection window
Return process timeline
- 1
Raise a request
Open your order and tap Raise Return within 7 days of delivery.
- 2
Share evidence
Upload unboxing photos/video and describe the issue clearly.
- 3
QC review
Our trust team reviews the claim, usually within 24–48 hours.
- 4
Return pickup
If approved, schedule a free pickup or drop-off at a partner hub.
- 5
Refund released
Funds return to the original payment method in 3–7 business days.
Repair service refunds
How refunds work for booked repairs and partner jobs
Job not started
Full refund if we cancel before diagnosis begins.
Parts not fitted
Unused parts are refunded; diagnostic fees may apply.
Warranty claim
Covered repairs under our workmanship warranty are free of charge.
Quality miss
If the same issue recurs within 30 days, we rework or refund labour.