Privacy Policy

Masrig ("Masrig", "we", "us") operates India's verified laptop marketplace and related services including auctions, repairs, community, and AI assistance. This policy explains how we handle personal data under applicable Indian law, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and rules thereunder.

We may collect:

• Account details — name, email, phone, password hash, and profile preferences.
• Transaction data — listings, orders, escrow events, invoices, and payout details.
• Device & repair data — device specs, photos, issue descriptions, and service addresses you provide.
• Communications — support tickets, chat messages, and community posts.
• Technical data — IP address, device type, browser, cookies, and approximate location derived from IP.

We use personal data to:

• Create and secure your account and verify sellers/vendors.
• Process marketplace, auction, escrow, and repair bookings.
• Prevent fraud, enforce our Terms, and protect buyer/seller trust.
• Send transactional notices (order, refund, repair status) and, with consent where required, product updates.
• Improve our products, analytics, and AI assistants using aggregated or de-identified insights where feasible.

We process data for contract performance (orders, repairs), legitimate uses consistent with the DPDP Act (security, fraud prevention), and where required, with your consent (marketing emails, optional cookies). You may withdraw consent for non-essential processing without affecting lawful processing already completed.

We share data only as needed with payment gateways, logistics partners, verified repair/SI partners, cloud hosting providers, and professional advisors — under confidentiality and data-processing terms. We do not sell personal data. We may disclose information when required by law, regulation, or to protect rights, safety, and platform integrity.

We use essential cookies for authentication and security, and optional analytics/preference cookies to understand usage. You can control non-essential cookies via browser settings; disabling essential cookies may break core features.

We retain account and transaction records for as long as needed to provide services, meet tax/legal obligations, and resolve disputes — typically for the account lifetime plus a reasonable archival period. We apply encryption in transit, access controls, and monitoring. Absolute security cannot be guaranteed; please use a strong unique password.

Subject to Indian law, you may request access, correction, erasure, nomination of another individual, or grievance redressal regarding your personal data. You may also object to certain processing or withdraw consent. Contact us using the details below; we will respond within applicable timelines.

For privacy requests or grievances, email privacy@masrig.com. Postal address: Masrig, Koramangala, Bengaluru, Karnataka, India. We may update this policy; material changes will be posted on this page with a revised "Last updated" date.